We are the "Voice of the Customer" for Soldiers, Retirees, Veterans, Family Members & Civilians that live, work & train on Fort Carson.
Customer Management Services (cms) -- is a process designed to provide the garrison commander with integrated feedback from individuals, constituents & mission commanders perspectives.
This process is used to improve the services provided to soldiers, retirees, veterans, family members, and civilians that live, work and train on the installation.
CMS embodies a philosophy & actions to create a customer-centric organization. The CMS process captures & represents the "Voice of the Customer". It identifies, vets & resolves customer issues.
Our ultimate objective is to improve performance, readiness, recruiting, retention & work-life balance.